This Privacy Policy explains how Spate Initiative Limited ("School360", "we", "us", or "our") collects, uses, stores, and protects information when students, guardians, teachers, employees, administrators, or other authorized users use the School360 mobile application and related services (collectively, the "Service").
School360 is an education management platform used by participating educational institutions. In many cases, the relevant institution provides or controls the user information available through the app. Users should also review any privacy notice issued by their institution.
1. Information We Collect
Information provided by users or institutions
Depending on the features enabled by an institution and the user's role, we may process:
- Name, student or employee ID, class, section, roll, academic session, and profile photograph;
- Guardian, student, teacher, or employee contact information, such as phone number, email address, and address;
- Attendance, examination, result, homework, class routine, notice, discipline, transport, and other academic or administrative records;
- Fees, invoices, payment status, transaction references, and related financial records. Complete payment-card or mobile-wallet credentials are processed by the relevant payment provider and are not stored by School360 unless expressly stated at the time of collection;
- Messages, support requests, uploaded documents, photographs, and other content submitted through the Service; and
- Account credentials and authentication information.
Information collected automatically
When the app is used, we may automatically receive limited technical and usage information, including IP address, device and browser type, operating system, app version, login time, pages or features used, crash information, and diagnostic or security logs.
Device permissions
The app may request access to the following device features only when needed for an available function:
- Camera and photos/files: to capture or upload profile photos, assignments, documents, receipts, or other institution-related files;
- Notifications: to deliver notices, attendance updates, fee reminders, results, security messages, and other service communications; and
- Internet/network access: to connect the app to School360 and the institution's online services.
Permission access may be disabled through device settings, although the related feature may then be unavailable. School360 does not collect contacts, precise location, microphone recordings, or call/SMS logs unless a specific app feature clearly requests that permission and the user grants it.
2. How We Use Information
We use information to:
- Provide login access and the academic, administrative, communication, attendance, result, fee, payment, and reporting features requested by the institution;
- Display information relevant to the user's institution and role;
- Send service notices, reminders, and push notifications;
- Process and verify payments through authorized payment providers;
- Respond to support requests and communicate about the Service;
- Maintain security, prevent fraud or unauthorized access, investigate incidents, and keep audit records;
- Diagnose errors, maintain performance, and improve the Service; and
- Comply with contractual and legal obligations.
3. How We Share Information
We do not sell personal information. We may share or make information available only as reasonably necessary:
- With the educational institution connected to the user's account and its authorized administrators or personnel;
- With service providers supporting hosting, notifications, SMS, email, payment processing, analytics, backup, security, or technical support, subject to appropriate safeguards;
- When a user or institution directs or authorizes us to do so;
- To comply with applicable law, a court order, or a valid request from a competent authority;
- To protect users, the public, School360, or participating institutions from fraud, security threats, or unlawful activity; or
- As part of a merger, acquisition, restructuring, or transfer of business, with appropriate notice and safeguards where required.
4. Children's and Students' Privacy
School360 is designed for educational use and may process information about children and students. Such information is generally submitted or managed by an educational institution, parent, guardian, or another authorized user for legitimate educational and administrative purposes. A child should not independently create an account or submit personal information unless permitted by the relevant institution and parent or guardian, where consent is required.
If a parent or guardian believes that a child's information has been collected or used without proper authorization, they should contact the relevant institution or School360 so the matter can be reviewed.
5. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Service, meet the institution's instructions, maintain academic or financial records, resolve disputes, enforce agreements, protect security, and comply with applicable law. Retention periods may vary by record type and institution. When information is no longer required, it is deleted, anonymized, or securely archived as appropriate.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, authentication, logging, backups, encryption in transit, and security monitoring. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
7. Data Location and Transfer
Information may be processed in Bangladesh or in other locations where School360 or its service providers operate. Where information is transferred across jurisdictions, we take reasonable steps to apply appropriate security and contractual safeguards.
8. User Choices and Rights
Subject to applicable law and the institution's record-keeping responsibilities, a user may request access to, correction of, or deletion of personal information. Users can update certain information through their account where that function is available. For institution-controlled records, requests should normally be submitted to the relevant institution first.
To request account or data deletion, contact the relevant educational institution or School360 using the contact details below. We may need to verify the request and may retain information where required for legal, security, academic, accounting, or legitimate institutional purposes. Disabling or deleting an account may prevent access to the Service.
9. Third-Party Services and Links
The app may link to or use services operated by third parties, such as payment gateways, websites, video services, or communication providers. Their privacy practices are governed by their own policies. School360 is not responsible for the content or privacy practices of independent third-party services.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in the app, our practices, or legal requirements. The revised policy will be posted on this page with a new "Last updated" date. Material changes may also be communicated through the app or the relevant institution.
11. Contact Us
For privacy questions, concerns, or requests, contact:
Spate Initiative Limited (School360)
1-A Dil Mohammad Road, House 07, Block A,
Dhaka Uddan, Mohammadpur, Dhaka-1207, Bangladesh
Phone: +880 1877-777149
Website: https://school360.com.bd/
When submitting a privacy request, please include the institution name, institute ID (if available), user role, and enough information to identify the relevant account. Do not send passwords, PINs, or complete payment credentials.